
Gunungsitoli, Xweb.biz.id – A disturbing incident took place aboard Wings Air Flight IW-1267, which was set to depart from Gunungsitoli to Medan. A flight attendant was allegedly assaulted by a passenger, identified as MZ, a member of the North Sumatra Regional Representative Council (DPRD). The altercation reportedly involved the passenger choking the flight attendant during the boarding process.
Wings Air Confirms the Incident
On April 15, 2025, Wings Air confirmed the incident through an official statement on their Instagram page. According to the airline, the incident occurred during the boarding process before the aircraft had even taken off.
“The incident took place during the boarding process prior to the departure of Flight IW-1267 from Gunungsitoli to Medan,” the statement read.
What Led to the Altercation?
The confrontation began when MZ attempted to carry a checked luggage item into the cabin. According to aviation safety protocols, passengers are required to place checked luggage in the cargo hold. When the flight attendant asked MZ to move the luggage to the appropriate location, MZ refused and attempted to remove the baggage label. Despite the flight crew’s calm and persuasive explanation, the passenger remained uncooperative and eventually became physically aggressive, pushing and choking the flight attendant.
“Instead of complying with the instructions, the passenger took physical action by pushing and choking one of the flight attendants,” said Wings Air’s official statement.
Immediate Response from Authorities
Upon being notified of the situation, the airline’s Pilot in Command (PIC) and ground operations team took immediate action. Airport security (AVSEC) intervened and removed the passenger from the flight before departure.
Viral Video and Public Outrage
The incident quickly gained public attention after a video of the altercation was shared on social media, particularly Instagram. The video, uploaded by the account @folkkoniha, showed a woman arguing with a flight attendant in the cabin. Many social media users speculated that the woman in the video was MZ, the member of the DPRD Sumut.
The video sparked an outpouring of anger from the public. Social media users criticized the behavior of the passenger and demanded that legal action be taken.
Wings Air’s Stance on Legal Action
In light of the incident and the widespread backlash, Wings Air announced that they would be taking legal action against the passenger. The airline emphasized that they are committed to protecting the safety and rights of their flight attendants. Wings Air also reminded all passengers to adhere to safety protocols and follow the instructions of cabin crew for the well-being of everyone on board.
This incident has not only drawn attention to the safety protocols in place for flight attendants but has also highlighted the importance of respecting the authority of airline staff, regardless of the individual’s position. By taking swift action and pursuing legal measures, Wings Air aims to ensure such an event is not repeated in the future.